Q & A
What are eyelash extensions?
Eyelash extensions are semi-permanent lashes that are attached with professional glue to each of your individual natural lashes. MIO LASH uses premium quality matte soft mink lash extensions that make your lashes soft in touch, natural look, and light feeling. We customize and design your lashes specifically the way you want them using a variety of lash lengths, thicknesses, and curl combinations.
Will my natural eyelashes be damaged?
No. Eyelash extensions will not damage your natural eyelashes as long as they are applied correctly by a professional lash stylist. Our team of professional lash stylists will precisely isolate each of your natural lashes for the proper lash application so that your natural lashes will grow and shed independently as they normally would. Careful consideration of the length and volume of the extensions is also indispensable. Keep in mind, having extensions that are too long and heavy can cause abnormal shedding of your natural lashes.
How long do extensions last?
Lash extensions usually last about 3 to 6 weeks, due to proper aftercare and the duration of the natural growth cycle of your lashes. Each lash cycle is different for everyone. As natural lashes grow and shed, the extensions will grow and shed with them. Lash retention is caused by many reasons. For example: allergy and watery eyes, crying, swimming, hot yoga, sauna, sweaty exercise, frequent eye drop use, oil products, hair quality, weather, skin type, lash growth cycle, improper aftercare, client’s daily routine, lifestyle, etc. Due to various factors, we track each client's natural lash condition and provide feedback upon each consultation.
How often do I need to get refills and new set?
Refills are designed to be a maintenance procedure, not a substitute for the regular replacement of a full set. After about three weeks, the joint starts to become unstable and will be ready to come off. It's very likely a large number of your extensions will fall out within the next week. We recommend refilling every 2-3 weeks and doing a fresh new set after 2 refills for the best result in order to keep your lashes looking full and beautiful throughout their entire cycle.
Why do I need lash shampoo?
Lash shampoo are specially designed for eyelash extensions. The foaming cleanser is a very gentle, lightweight, and oil-free formula, and It effectively removes oil and dirt build-up on lashes, and lid margins, it is the most effective way to keep your lashes perfectly cleansed, hydrated, and moisturized without affecting the adhesive bonds.
Are there any loyalty rewards for frequent customers?
Yes, we appreciate our loyal customers. With our loyalty program, you can earn a $10 discount for every 10 visits you make. It's our way of saying thank you for your continued support.
Is there any benefit for referring friends or family to your business?
Absolutely! Our referral program rewards you for spreading the word. Using our loyalty system to refer a friend, and both of you will receive a coupon to redeem on your next visits!
Do you provide any special discounts or offers for birthdays?
Certainly! We appreciate our loyal customers, especially those who have reached more than 15 visits. As a special gesture, our system automatically sends a birthday discount coupon to these valued patrons. So, make sure your birthday is registered with us to enjoy this exclusive offer.